Delivery information 2018-04-23T17:30:22+00:00

Shipping costs

All grills and accessories are shipped free of charge to Mainland UK within a few days. By purchasing your SpaceGrill and/or accessories using our free delivery service, you will be agreeing to our delivery partners’ terms and conditions (read on for important matters to be aware of).

If you would prefer a delivery service, please contact us to discuss a suitable paid service.

Delivery locations

Our free delivery service is only to Mainland United Kingdom (England, Wales & Scotland). For deliveries to other United Kingdom locations including Isle of Wight, Isle of Man, and Scottish Isles, please contact us to discuss a suitable paid service.

Delivery times

Deliveries take place from Monday to Friday during usual business hours.

Delivery partner

The SpaceGrill is delivered by Pallet Ways on a 2-day service. Due to SpaceGrill’s weight – over 30kg – delivery is on a pallet. Insurance restrictions mean the delivery driver will not be able to carry the barbecue up or down steps, through a property, wheel the pallet across a gravel driveway or up particularly steep driveways. Unfortunately, the delivery partner we use are also unable to remove items from the pallet or take the pallet away with them. The driver will only be able to wheel the pallet as far as physically possible, which may only be kerbside.

All our accessories are delivered by Parcel Force.

Damaged or missing items

Damaged or missing items must be reported within 24 hours. We also need emailed to us photos clearly showing the damage. On receipt of the photographs we’ll organise a replacement for the damaged part.

As you might expect, we won’t be liable if you request a ‘non-signature’ service, or give written instructions to leave goods in a ‘safe’ location, and the goods are subsequently lost or damaged.

Availability

We always strive to process your order immediately and without delay, although this is obviously dependent on stock availability. The product page will indicate what stock availability is (either ‘In stock’ or ‘Out of stock’).

In stock: If the product is in stock it is ready for immediate dispatch and delivery will take place within 3-5 days of the customer’s payment order to the bank.

Out of stock: If the product page indicates that the product is out of stock, there is an option of requesting a notification when the item is once again in stock.

Contact details

We ask that you provide a telephone or mobile number along with the delivery address so that you can be reached during the day. If you do not receive contact within 3 days of payment being received, please contact us.