FAQs2021-05-07T09:16:39+00:00

FAQs

The following answers the questions we’ve often been asked in the past, but if you’ve one that we’ve not, please do ask us.

Is a wall mounted barbecue completely safe?2021-05-17T07:21:20+00:00

Safety is absolute paramount and SpaceGrill has been designed and undergone extensive tests to ensure this, combining various features to provide complete peace of mind. Both the design of and the way SpaceGrill is mounted ensures no heat is transferred through the bracket to the wall or load bearing structure.  The splashback also deflects heat from the cooking surface away from the wall/structure, as well as stopping residue or splashes marking it. The sides of SpaceGrill are also double skinned, which ensures that surface temperatures are within acceptable tolerances for human touch.

Further, SpaceGrill contains thermocouple valves, which automatically cut off gas supply should the flame be extinguished by the elements. In some countries the presence of these valves makes an appliance safe and legal for indoor use. SpaceGrill though is primarily intended for outdoor use, with the thermocouple valves allowing SpaceGrill to be used in spaces that might by law be classified as indoor, such as enclosed balconies i.e. three sided.

Currently SpaceGrill is certified in Australia (AGA marked) and Europe (CE mark), with registration in the United States of America (ETL marked) pending.

Where is the best location for SpaceGrill?2021-05-17T07:19:53+00:00

There are a few matters to consider when deciding on the best location. SpaceGrill should be mounted to a vertical wall or structure that has a load bearing weight over 50kg. (For those that want SpaceGrill to be moved to various locations there is the lightweight portable stand, which the bracket affixes to).

As SpaceGrill folds down when not in use, the requisite area beneath the mounting bracket should be free of permanent objects such as outdoor taps. Allowance should also be made for the integrated lid once it has converted to a splashback (see the below diagram for the relevant measurements). Also, don’t forget to factor in some space for cooking!

Note: The following installation instructions diagram shows the recommended installation position for the 3-burner models. The 2-burner models should be affixed at the same height, but when folded down have approximately 15cm more ground clearance.

What if there isn’t a suitable wall/vertical load bearing structure? Or you don’t want a bracket affixed to a wall/structure?2018-04-24T10:02:23+00:00

We appreciate that some people won’t always have a suitable exterior wall or structure to mount a SpaceGrill on. There are others who either can’t or prefer not to have a bracket affixed. SpaceGrill offers a portable stand with these people in mind. This stand also allows for SpaceGrill to be used in a variety of locations, including away from the home.

How is SpaceGrill mounted to the wall or other vertical load bearing structure?2021-05-17T06:55:51+00:00

Installation is straight forward and simply involves affixing the mounting bracket to a wall or other load bearing structure using the eight screws supplied. Just watch our installation video and see how simple it is.

Does SpaceGrill need to be assembled?2018-04-04T15:44:58+00:00

No – SpaceGrill comes fully assembled.

What bottled gas should be used with SpaceGrill?2018-04-24T09:53:27+00:00

SpaceGrill is a gas barbecue that can operate off both propane and butane liquid gas. It comes standard factory issue with a propane regulator valve so immediately ready to run off propane bottled gas (also referred to as patio gas).  If you wish to change your SpaceGrill to butane we would recommend that a registered gas engineer replace the regulator valve to avoid any risk of invalidating the warranty.

Can I use a longer hose so that the bottled gas can be located further from SpaceGrill?2018-04-05T10:10:59+00:00

SpaceGrill comes comes standard factory issue with a 90 cm hose. It is possible to use a longer hose if you would like the bottled gas to be located further from it. How long this hose can be varies from country to country (in many countries it is 1.5 metres). If you wish to fit a longer hose we would recommend that a registered gas engineer replaces this to avoid any risk of invalidating the warranty.

Can SpaceGrill operate off mains supply natural gas?2021-05-07T09:17:35+00:00

Both the SpaceGrill two and three-burner models are available in natural gas, which operate directly off mains gas supply. The natural gas versions should be installed by a registered gas engineer.

Are there any steps to be taken before using SpaceGrill for the first time?2021-05-17T07:25:43+00:00

The cooking surface does not need any burn-off time, nor do the ceramic coated aluminium alloy hotplates and grill need to be ‘seasoned’. We recommend washing the grill in a mild soap and warm water solution before first use. See the General Care & Maintenance manual for further advice.

Where does cooking residue collect when SpaceGrill is in use?2021-05-07T09:28:36+00:00

The patented internal drip system prevents any runoff escaping from SpaceGrill whether in cooking mode or folded down in storage position. Key to this is the pivoting drip tray, which is designed to collect runoff in any position from horizontal cooking to vertical storage.

How easy is it to pull up SpaceGrill into horizontal cooking mode? And then return it to storage position?2021-05-17T07:24:10+00:00

Central to SpaceGrill’s design is a patented pivot mechanism in the mounting bracket that makes it easy to lift it into horizontal cooking mode. This mechanism ensures SpaceGrill only has a modest 15kg pivot weight. The locking device is simply activated by lifting SpaceGrill’s cookbox slightly above horizontal using the recessed finger holds on both sides and pushing away from you (towards where mounted). Once in the horizontal cooking mode, SpaceGrill’s integrated lid should be lifted into a vertical position where it acts as a splashback. Please note that this needs to be done before igniting the burners.

To fold the SpaceGrill away after cooking, the integrated lid should first be moved back into a horizontal position once the hotplates have cooled down. The lock then needs to be deactivated, which is done simply by using the recessed finger holds to lift SpaceGrill’s cookbox slightly above horizontal and pulling towards you, then ease the SpaceGrill down into a vertical position. The weatherproof Oxford cloth cover can then be placed over the SpaceGrill and fastened into place.

How easy is it to clean SpaceGrill after use?2021-05-17T07:27:15+00:00

Removing and cleaning the drip tray: we recommend first cleaning the cooking run off from the detachable drip tray. Always do this when SpaceGrill is open in horizontal cooking mode (Diagram 1 below). The tray is removed by holding the topside edge of the drip tray and flexing outwards so the pivoting lugs are removed from the tray. Once cleaned the drip tray is returned by positioning the pivoting hole above the pivoting lugs, flexing the top edge and then easing the side wall of the tray so that the lug sits in the pivoting hold.

Wiping down and cleaning the cookbox: the shallow cookbox is straightforward to wipe down once the ceramic coated hotplates have been removed (Diagram 2 – see General Care & Maintenance FAQs below for how to clean those). For stubborn residue that a mild soap and water solution cannot remove, we would advise a specialised barbecue cleaner to clean the cookbox, of which there are many on the market (see under General Care & Maintenance for separate instructions on cleaning and maintaining). Any cleaning runoff will simply collect in the detachable tray, which is easily disposed of by removing the tray. (To accelerate the collection of cleaning runoff, SpaceGrill can be lowered briefly into the vertical storage position).

What should be used to clean the stainless steel exterior?2018-04-23T16:04:21+00:00

For best results we would advise the use of stainless steel cleaners. There are various such products on the market that are designed not only to clean, but also maintain and protect stainless steel, as well as provide a high shine.

I’m wondering how to best to clean and maintain the ceramic coated reversible hotplates2021-05-07T09:51:20+00:00

We recommend cleaning the ceramic coated reversible hotplates before using the first time and then after each use. Let the hotplates cool down before cleaning in a dishwasher or by hand using a soft cloth or sponge and mild soapy warm water.

Do not use any harsh, abrasive cleaners to clean the ceramic coated hotplate. To remove stubborn cooking residue we recommend using a paste consisting of baking soda and water.

Also avoid using sharp or metallic objects for preparing or cooking food on the hotplate.

How do you replace the stainless steel burner tubes?2018-04-05T10:25:54+00:00

We recommend that a registered gas engineer replace burners so as to avoid any risk of invalidating the warranty.

Do I need to clean the stainless steel burner tubes? If so, how?2018-04-05T10:25:36+00:00

Corrosion can form on burner tubes and occasionally spiders and insects build webs and nests inside the tubes. A brass wire brush is suitable for removing any surface corrosion. Blocked ports can be cleaned with a fine wire such as an opened paper clip, making sure not to enlarge the burner ports.

Webs and nests can obstruct gas flow causing the burner to burn with a soft yellow or orange flame. It can also result in fire in or around the burner tubes (this is called a flashback and can seriously damage SpaceGrill causing fire at the air shutters underneath the control panel). A nest or web can only be removed by cleaning the inner tubes.  We recommend that a registered gas engineer remove the burners so as to avoid any risk of invalidating the warranty.

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